A binding contract will come into existence once African Legends and yourself agree on the itinerary and quote provided for the same. The booking will then be considered confirmed when an invoice is issued. Your contract for the services chosen will be direct with the relevant supplier(s). Your supplier contact will be governed by the laws of the country in which the supplier is located and will be subject to the exclusive jurisdiction of the Courts of that country.
Reservations, Payment and Deposits
When African Legends has accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract. Confirmation of services is subject to payment of a non-refundable deposit of 40% of the total invoiced amount. The balance is to be paid not later than 60 days prior to commencement of the services. When bookings are made within 60 days prior to the departure date, full payment is required immediately on written confirmation. If payments are not received within the above time frame, African Legends reserves the right to cancel the tour which has been booked and retain any deposit received to off set expenses incurred in the booking of such a tour. Advance payment can be wired to our account in Tanzania. Regarding payment by credit card (Visa, Mastercard, etc), it is possible to pay through our provider 3G Direct Pay through their secure server. However, if you pay by credit card there is a surcharge of 5.1% of the total amount to be paid. We consider the option of transfer through our bank account in Arusha more feasible. Please let us know the preferred mode of payment you consider so that we can avoid any inconvenience.
• Bankers Draft will only be acceptable if payable in a bank in Arusha
• Payments by personal Cheques Not Accepted. All bookings are subject to availability at the time of booking and cannot be guaranteed.
Prices in this brochure are quoted in US dollars. All prices are subject to change without prior notice. Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then African Legends will not have any other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier.
Please note that when the clients’ itinerary overlaps two seasons, the price will be prorated over the two seasons.
Rates include but are not limited to the following services specified in the itinerary. Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.
Rates exclude (Unless otherwise specified), Medical Air Rescue services, Porterage, domestic Air Charters, Visa fess, beverages, laundry, telephone calls, scheduled flights, gratuities and all expenses of personal nature.
NB: Flying doctor services are Optional at USD 25 per pax (Subject to change and vendor terms & conditions).
(a) Should you wish to make any changes to confirmed booking arrangements, African Legends will endeavour to assist. This will only be allowed if you notify the Company in writing at least 65 days before you utilize the Company’s services. Such alteration may be subject to US$ 50 per person to cover administration costs and any further charges incurred or imposed by any of the suppliers in making the requested alteration.
(b) African Legends reserves the right to make changes to the brochure details, holiday arrangements and to correct errors both before and after you have booked the holiday. African Legends reserves the right to substitute hotels of comparable status and make any changes in the itinerary where deemed necessary. In this event, African Legends will inform you at the earliest opportunity.
If you wish to cancel your holiday you must notify the Company in writing as soon as possible. Your notice of cancellation is only effective when it is received in writing. In such case the following cancellation charges will be payable:
Time before departure Cancellation Fee Per Person
39 days and over Full Loss of Deposit
39-25 days 25% of price
24-15 days 50% of price
14-7 days 75% of price
7 days or less 100% of price
Where the cancellation charge is shown as a percentage this is a reference to the percentage of the total invoice.
Although it rarely happens, and African Legends will do their utmost to avoid doing so, African Legends must reserve the right to cancel tours and other arrangements. Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings, African Legends will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to them.
The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the suppliers control. In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the suppliers contractual obligations is prevented or affected.
In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, Hotel, Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to African Legends within 14 days of the end of tour quoting tour reference, destination and departure date. African Legends regrets cannot accept responsibility of any complaints, which are not notified entirely in accordance with this clause.
Responsibility of African Legends
African Legends acts only as the Agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members, Tour Operators and Travel Agents, to read and familiarize themselves with the terms and conditions of suppliers. African Legend’s liability for its own negligence or breach of contract shall be limited to the Tour price.
Safari Minibuses, Cars, Land Cruisers and coaches will be provided according to the route and number of participants. African Legends reserves the right to employ services of sub-contractors. Multi-lingual driver guides are provided on request. For flying packages, clients will share vehicles with other guests booked at the hotel. For exclusive use, please check with African Legends for supplements, which will be subject to availability.
The hazards of travelling in Africa may inevitably raise some risks and dangers as it is elsewhere. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by African Legends) should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members’ personal property. African Legends provides a safari insurance through Africa Air Rescue (AAR) that is for immediate attention and evacuation. This insurance does NOT replace the comprehensive insurance that a client should have prior to leaving his/ her home country.
As a general rule, African Legends does not make hotel or lodge bookings only. In special circumstances assistance can be given but it’s subject to a booking fee of US $50 per reservation per hotel.
Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made. Whilst the supplier will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.
AFRICAN LEGENDS Services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by African Legends. In cases whereby African Legends is providing part of the services and then clients have other arrangements on own, then African Legends will only reconfirm where forwarding address or contacts are provided.